Privacy Policy

At Nezt, we are committed to empowering businesses and hosts with seamless, innovative accommodation solutions that inspire growth and efficiency. Your trust is the foundation of our success, and we handle your personal data with the utmost care, transparency, and respect.

This Privacy Policy explains how Nezt Ltd (“Nezt,” “we,” “us,” or “our”), Company Number 14851090, VAT Number 467 1745 65, registered at 469 Kingsway, Manchester, England, M19 1NR, collects, uses, and protects your information when you use our websites, applications, and services (collectively, the “Nezt Platform”). By using the Nezt Platform, you consent to the practices described here.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. If you are in the EEA, UK, or Switzerland, Nezt Ltd acts as the data controller for your personal data.

We collect personal data to provide, improve, and personalize our services, ensuring a transformative experience for hosts and clients alike.

• Account Creation and Profile: When registering as a Host or Client, we collect your name, email address, phone number, company name, address, payment details (e.g., bank account or card information), and identification (e.g., passport or business registration for verification).
• Bookings and Enquiries: For reservations, we gather travel dates, location preferences, group size, special requests (e.g., amenities), and any additional notes.
• Host Listings: Hosts submit property details, including addresses, photos, descriptions, pricing, availability, and amenities.
• Communications: Messages, reviews, feedback, or support queries may include personal details.
• Payments: Billing information, transaction history, and tax details (e.g., VAT numbers).

• Device and Usage Information: IP address, browser type, operating system, device identifiers, pages viewed, time spent, and navigation paths via cookies, web beacons, and similar technologies.
• Location Data: Approximate location from IP or precise location if you enable GPS (e.g., for map-based searches).
• Interaction Data: Clicks, searches, bookings, and preferences to enhance personalization.
• Log Data: Access times, errors, and performance metrics for security and improvement.

• Payment Processors: Transaction details from providers.
• Verification Services: Background checks or identity verification from third-party vendors.
• Analytics Providers: Usage insights from third-party tools.
• We do not collect sensitive data (e.g., racial/ethnic origin, health details) unless voluntarily provided in special requests, and only with explicit consent.

We use your data to deliver exceptional value, fostering connections that drive business success and innovation.

• Platform Operations: Process bookings, match clients with hosts, manage accounts, and facilitate communications.
• Personalization: Tailor recommendations, search results, and marketing based on preferences and history.
• Payments and Billing: Handle transactions, invoices, taxes, and refunds.
• Support and Disputes: Respond to enquiries, resolve issues, and mediate complaints.
• Analytics and Improvement: Analyze usage to enhance the Platform, detect fraud, and optimize features.
• Marketing and Communications: Send updates, promotions, newsletters, or surveys (with opt-out options).
• SMS Communications: If you have separately consented to receive SMS messages, we may send text verification codes for account security. SMS consent is optional and separate from other agreements. You can opt-out by replying STOP.
• Compliance and Legal: Verify identities, comply with laws, report taxes, and respond to legal requests.
• Research and Development: Aggregate data for trends and product innovation, always anonymized.

Legal Bases: Contract necessity (bookings), consent (marketing), legitimate interests (improvements, fraud prevention), or legal obligations (tax reporting).

Data may transfer outside your region (e.g., to servers in the US). For EEA/UK users, we use Standard Contractual Clauses (SCCs) or adequacy decisions to protect transfers.

We retain data as needed for services (e.g., booking history for 7 years for taxes), then delete or anonymize it. You can request deletion earlier per Section 7.

We use cookies for essential functions (session management), performance (analytics), and marketing (targeted ads). Manage preferences via your browser settings.

We employ industry-leading measures like encryption, firewalls, access controls, and regular audits to protect data. In breaches, we notify affected users and regulators within 72 hours of discovery.

Empowering you with control over your data is core to Nezt’s innovative spirit.

• Access/Correction: Request your data or updates.
• Deletion/Portability: Erase or transfer data (subject to legal retention).
• Objection/Restriction: Opt out of marketing or restrict processing.
• Withdraw Consent: For consent-based processing, withdraw anytime.
• Complaints: Contact us or your data authority (e.g., ICO in UK).

Requests: Email privacy@nezt.com; response within 30 days (free, unless excessive).

We may update this Policy, notifying you via email or Platform notice (30 days for material changes). Continued use constitutes acceptance. We will notify you via email and Platform notice 30 days before material changes (e.g., new data uses). Continued use signifies acceptance; opt out by emailing privacy@nezt.com or asking us to close your account.