Check-in and checkout

1. Check-inBetween 15:00 and 23:00
2. Getting inSelf check-in with a smart lock
3. CheckoutFrom 11:00

House rules

• Up to 10 guests
• No smoking
• No pets

No pets allowed This property maintains a strict No Pets Allowed policy. Unauthorized animals are subject to immediate removal, cancellation of stay without refund, and applicable fees outlined below. Please read the full pet policy carefully before booking. By booking and/or staying at this property, Guest agrees to comply with all house rules, HOA requirements, city ordinances, and platform policies. Violation of these rules may result in additional fees, immediate termination of the reservation without refund, removal from the property, and/or claims for damages. ________________________________________ 1. Low-Allergen Environment Policy To provide a high-quality environment for guests with allergies and sensitivities, this home is professionally maintained as a Low-Allergen Environment. Strict No-Pet Policy • No pets, emotional support animals, visiting animals, or animals of any kind are permitted unless protected by applicable law. • Unauthorized animals discovered through exterior security footage, neighbor reports, or post-stay inspection will result in: • $50 per pet, per night surcharge • Immediate removal request • Potential cancellation of reservation without refund Professional Restoration Cleaning If unauthorized animals are present in the home, Guest agrees to pay a minimum $250 Low-Allergen Restoration Fee for: • Steam-cleaning upholstery and fabrics • Deep cleaning and odor remediation • HEPA filter replacement • Additional labor required to restore allergen-controlled conditions ________________________________________ 2. Service Animal Policy (ADA Compliance) We fully comply with the ADA and Texas law regarding trained service animals. ADA Verification Questions Per ADA guidelines, Host may ask: 1. Is the dog a service animal required because of a disability? 2. What work or task has the dog been trained to perform? Service Animal Requirements • Service animals must remain under the handler’s control at all times. • Service animals may not be left unattended in the home. • Excessive barking, aggressive behavior, or property damage is not permitted. • Guest is fully responsible for any cleaning, damage, or remediation costs caused by the service animal. ________________________________________ 3. No Smoking / No Vaping / No Drugs To preserve air quality and protect future guests: Strictly Prohibited Indoors • Smoking • Vaping • Marijuana use • Illegal drug use • Burning candles, incense, sage, or any open flame Fees & Penalties Evidence of smoking, vaping, drug use, or heavy odor contamination inside the property will result in: • Minimum $500 Ozone & Air Remediation Fee • Additional cleaning and deodorization costs if necessary • Possible cancellation of stay without refund ________________________________________ 4. No Parties / Events / Unauthorized Gatherings This is a residential neighborhood governed by HOA and City of Frisco ordinances. Strictly Prohibited • Parties • Events • Commercial gatherings • Excessive visitors • Loud music • DJs, speakers, or amplified outdoor noise Unauthorized events or gatherings may result in: • Immediate cancellation without refund • Removal from the property • Additional security or damage fees • HOA or municipal fines charged back to Guest Only registered guests included on the reservation are permitted overnight unless approved in writing by Host. ________________________________________ 5. Quiet Hours Please respect our neighbors and community. Quiet Hours 10:00 PM – 7:00 AM per City of Frisco recommendations and neighborhood expectations. During quiet hours: • No loud music or outdoor gatherings • No excessive noise inside or outside the property • No yelling, shouting, or disruptive conduct Repeated noise complaints may result in immediate cancellation of stay without refund. ________________________________________ 6. Security Cameras & Property Protection For safety and property protection: Exterior Surveillance Exterior security cameras monitor: • Entry points • Driveway • Front exterior areas There are no interior cameras. Tampering with, covering, disconnecting, redirecting, or obstructing security devices is strictly prohibited and may result in: • Immediate cancellation without refund • Trespass removal • Additional damage/security fees ________________________________________ 7. Guest Verification & Screening For the safety of the property and surrounding community, we utilize Truvi, a third-party guest verification service. By booking this property, Guest authorizes Host to share: • Name • Contact information • Date of birth with Truvi for: • Identity verification • Fraud prevention • Risk assessment • Watchlist and public records screening Failure to complete requested verification may result in immediate cancellation of the reservation without refund. ________________________________________ 8. Occupancy & Registered Guests • Maximum occupancy limits must be followed at all times. • Unregistered overnight guests are prohibited unless approved in writing. • Misrepresentation of guest count may result in additional charges or cancellation. ________________________________________ 9. Parking Rules Due to HOA regulations: Allowed • Standard passenger vehicles parked in driveway or approved street areas Prohibited • RVs • Trailers • Boats • Commercial vehicles • Large moving trucks parked overnight without approval Guest is responsible for any HOA violations or towing fees resulting from improper parking. ________________________________________ 10. Furniture & Decor This home is professionally furnished and staged. Please Do Not: • Rearrange furniture • Remove decor items • Move mattresses or large furnishings between rooms Damage to flooring, walls, furniture, or decor resulting from rearrangement may incur repair charges. ________________________________________ 11. Kitchen Care & Cookware Protection To maintain a clean, high-quality cooking environment: Cookware Rules • Please use only the provided silicone or non-scratch utensils with non-stick cookware. • Do not use metal utensils, knives, or abrasive scrubbers on cookware. • Do not place hot pans directly on countertops. Damaged cookware requiring replacement will incur a minimum $45 replacement fee per item. ________________________________________ 12. Biohazard & Excessive Cleaning Policy Standard cleaning covers normal household use only. Biohazard Examples • Blood • Vomit • Urine • Feces • Drug paraphernalia • Hazardous substances Fees Biohazard incidents requiring specialized remediation will incur: • Minimum $500 remediation fee • Additional professional restoration costs • Replacement cost for contaminated items that cannot be restored Guests are also responsible for excessive cleaning resulting from negligence, stains, spills, trash overflow, bodily fluids, or abnormal property condition. ________________________________________ 13. Damages & Reporting Please report any accidental damages immediately. Failure to disclose damage before checkout may result in: • Additional administrative charges • Claims through the booking platform • Repair or replacement costs ________________________________________ 14. Trash & Checkout Responsibilities Trash Pickup Please place trash and recycling bins located on the side of the home at the curb Sunday evening for Monday pickup if your stay overlaps collection day. Before Checkout Please: • Lock all doors and windows • Turn off lights and small appliances • Place used towels in bathrooms • Start dishwasher if heavily used • Dispose of excess trash properly ________________________________________ 15. Illegal Activity Illegal activity of any kind is strictly prohibited, including: • Drug use or distribution • Weapons violations • Human trafficking • Prostitution • Fraudulent bookings Any illegal activity will result in immediate removal, cancellation without refund, and notification to law enforcement if necessary. ________________________________________ 16. Assumption of Risk & Liability Guest assumes all risk associated with use of the property and agrees Host is not liable for: • Personal injury • Loss of belongings • Vehicle damage • Accidents occurring on the property Guest is responsible for the conduct of all occupants and visitors during the stay. ________________________________________ 17. Agreement to Rules Booking this property constitutes acceptance of all House Rules & Guest Agreement terms by all guests and visitors associated with the reservation. 18. Outdoor Grill & Cooking Area We are pleased to provide a professional-grade outdoor grill and premium stainless steel grilling utensils for guest enjoyment. Grill Use Requirements For safety, sanitation, and equipment preservation, guests agree to the following: • Please use the provided grill utensils responsibly and hand-wash them after use. • Do not leave utensils outdoors overnight. • After cooking, please use the provided grill brush to remove excess food debris from the grates while the grill is still warm. • Never leave the grill unattended while in operation. • Ensure the grill is fully turned off after use. Prohibited Uses The following are prohibited: • Deep frying • Burning wood, charcoal, or other materials unless specifically designed for the grill • Using the grill for large-scale commercial cooking • Disposal of grease, ashes, or food waste onto the property Excessive Cleaning & Damage Normal grill usage and minor residue are expected and considered standard wear and tear. However, if the grill or outdoor cooking area is left in a condition requiring excessive degreasing, professional deep-cleaning, grease removal, or repair due to neglect, misuse, excessive buildup, or burned food debris, a minimum $75 Grill Restoration Fee may be charged in addition to any repair or replacement costs. Guests are responsible for damage caused by misuse, including ignition damage, grease fires, broken components, missing utensils, or failure to properly turn off the grill after use. 19. Maintenance Reporting & Opportunity to Cure We professionally manage and maintain this property to hotel-quality standards and strive to address any concerns promptly during your stay. Reporting Issues Guests agree to notify Host as soon as reasonably possible of any maintenance, cleanliness, appliance, plumbing, HVAC, internet, or property-related issue so that we may have the opportunity to investigate and correct the matter. Examples include: • Slow drains • Internet interruptions • Appliance malfunctions • HVAC concerns • Water, plumbing, or electrical issues • Cleanliness concerns upon arrival Opportunity to Resolve Guests acknowledge that many issues can be resolved quickly through troubleshooting, maintenance, housekeeping, vendor service, or repair coordination. Failure to promptly report an issue during the stay may limit or waive claims for refunds, credits, or compensation related to that issue, particularly where Host was not given a reasonable opportunity to address the concern. Service Response While immediate resolution cannot always be guaranteed due to vendor availability, weather, holidays, parts availability, or circumstances outside Host control, Host will make commercially reasonable efforts to respond and coordinate corrective action in a timely manner. Good Faith Standard We value honest communication and strive to provide excellent hospitality. Refund requests based on issues first reported after checkout, or issues that Guest declined to allow Host to remedy during the stay, may be denied. 20. Restricted Areas, Owner Storage & Supply Closets Certain areas of the property are reserved exclusively for owner, housekeeping, maintenance, and operational use. Guests may not enter, access, tamper with, or remove items from: • Locked closets • Owner storage areas • Linen closets • Housekeeping supply areas • Utility closets • Mechanical or maintenance spaces • Any area marked as private or restricted Whether secured by lock, keypad, latch, signage, or other access control, these areas are not included in the rental. Unauthorized access to restricted areas may result in: • Additional cleaning fees • Replacement costs for damaged, contaminated, missing, or unusable inventory • Charges for professional remediation or restoration services • Cancellation of the reservation without refund in severe cases Items removed from restricted areas and rendered stained, contaminated, damaged, unusable, or unsuitable for future guest use will be charged at full replacement cost. ________________________________________ 21. Linen, Bedding, Towel & Personal Grooming Policy This property is stocked with hotel-quality linens, towels, bath mats, bedding, pillows, mattress protectors, and backup inventory for guest use. Guests are expected to use these items in a manner consistent with normal residential and hospitality use. The following activities are prohibited: • Hair dyeing, bleaching, coloring, tinting, or chemical hair treatments using property towels, linens, bedding, bath mats, or furnishings • Use of white towels to remove makeup, hair color, self-tanner, shoe polish, paint, grease, or similar substances • Hair cutting, shaving, trimming, grooming, or similar activities that result in excessive hair accumulation or contamination of linens, towels, drains, flooring, furniture, or fixtures • Any activity likely to cause permanent staining, chemical damage, contamination, excessive soiling, or abnormal wear Guests are responsible for all additional cleaning, remediation, repair, or replacement costs resulting from these activities. Items that become permanently stained, chemically damaged, contaminated, excessively soiled, or otherwise unable to be restored to guest-ready condition through standard or professional laundering may be removed from service and charged at full replacement cost. Normal laundering is included as part of standard turnover cleaning. However, excessive contamination requiring specialized treatment, multiple restoration attempts, manual extraction of embedded debris, or replacement of affected items will be charged to the responsible guest. ________________________________________ 22. Guest Registration & Occupancy Compliance For safety, insurance, emergency response, and property protection purposes, all overnight guests must be accurately disclosed on the reservation. The booking guest is responsible for ensuring that the reservation reflects the correct number of occupants throughout the stay. Additional overnight guests may not be added without prior Host approval. Host reserves the right to request identity verification for adult occupants when required by law, insurance requirements, community regulations, booking platform requirements, or property protection policies. Failure to accurately disclose occupancy or the presence of additional guests may result in: • Additional guest fees • Reservation modification requirements • Cancellation of the reservation without refund • Removal of unauthorized occupants from the property The booking guest remains responsible for the conduct, actions, damages, and rule compliance of all occupants and visitors associated with the reservation.

Cancellation policy

Firm

1. Free cancellationFor 24 hours after booking
2. Full refundIf you cancel 14+ days before check-in
3. 50% refundIf you cancel 7–14 days before check-in
4. No refundIf you cancel less than 7 days before check-in