How listing review works
We check each new listing before it goes live to guests. Review can take up to 24 hours.
Review can take up to 24 hours
We review every new listing by hand, and it can take up to 24 hours from when you publish it. There’s no need to call or message us in the meantime — we’ll email you as soon as it’s approved, or if we need you to change something.
When you publish a listing, it shows as Reviewing while our team checks it. Once it’s approved it’s Listed, and guests can find and book it.
If we can’t approve it yet, we’ll tell you why — for example, photos that don’t show the rooms — so you can change it and send it again. A listing you send again is reviewed in the same way, within 24 hours.
Still showing Reviewing after 24 hours? Then get in touch and we’ll look into it.
| Status | What it means |
|---|---|
| Unlisted | Not finished or not sent yet. Guests can’t see it. |
| Reviewing | Sent to us and waiting to be checked — up to 24 hours. |
| Listed | Live: guests can find and book it. |
| Paused | Hidden from guests for now. Contact us if you’re not sure why. |
| Rejected | Not approved. Check the reason, make changes and send it again. |
Updated 12 October 2026
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